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Training

Wien, Österreich

ITIL® Foundation and Certification – ENGLISH

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Zertifizierung
tecTrain Zertifikat
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Ticket jederzeit einlösbar
1.188,00
Gesamtbetrag inkl. 20% Ust.
… jetzt mit Ratenzahlung

Beschreibung

Overview: Service LifecycleService Strategy; Strategy Management for IT Services; Demand Management; Financial Management for IT Services; Service Portfolio Management; Business Relationship Management; Service Design; Design Coordination; Service Catalogue Management; Capacity Management; Availability Management; IT Service Continuity Management; Information Security Management; Supplier Management; Service Level Management; Service Transition; Transition Planning & Support; Change Management; Service Asset & Configuration Management; Release & Deploy; Service Validation & Test; Evaluation; Knowledge Management; Service Operations; Event Management; Incident Management; Request Management; Problem Management; Access Management; Continual Service Improvement; The 7 Step Improvement Process; Service Reporting; Service Measures; ROI for CSI; Certification: The certification exam is a multiple-choice test consisting of 40 questions that must be answered within 60 minutes. There are no documents allowed (closed books) - 26 out of 40 ( 65 % ) must be reached.

Ziele

ITIL® is the best known and commonly used 'da-facto-standard' for IT Service Management. The latest version, follows a service lifecycle concept, that offers practices for the five stages in the lifecycle of IT services. The ITIL® Foundation training gives participants a good overviews and basic understanding on the processes, its corresponding roles and the functions. Based on the five core publications Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement the concept of the service lifecycle is explained. In addition, participants are well prepared for the ITIL® Foundation Certificate in IT Service Management.

Voraussetzungen

Experience in the IT area and basic knowledge of IT Service Management processes would be of advantage

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