Programm
- Resolving Startup Issues
- Lesson 1: Overview of the Windows 7 Recovery Environment
- Lesson 2: Configuring and Troubleshooting Startup Settings
- Lesson 3: Troubleshooting Issues with Operating System Services
- Exercise 1: Resolving a Startup Problem (1)
- Exercise 2: Resolving a Startup Problem (2)
- Using Group Policy to Centralize Configuration
- Lesson 1: Overview of Group Policy Application
- Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
- Exercise 1: Resolve Group Policy Application No. 1
- Exercise 2: Resolve Group Policy Application No. 2
- Resolving Issues for Hardware Devices and Device Drivers
- Lesson 1: Overview of Hardware Troubleshooting
- Lesson 2: Troubleshooting Physical Failures
- Lesson 3: Troubleshooting Failures of Device Drivers
- Exercise 1: Resolving Hardware Issues
- Exercise 2: Configuring Group Policy to Control Device Installation
- Exercise 3: Checking for Unsigned Drivers
- Resolving Network Connectivity Issues
- Lesson 1: Determining Network Settings
- Lesson 2: Troubleshooting Issues with Network Connectivity
- Exercise 1: Resolving a Network Problem (1)
- Exercise 2: Resolving a Network Problem (2)
- Resolving Remote Connectivity Issues
- Lesson 1: Troubleshooting VPN Connectivity Issues
- Lesson 2: Using Remote Desktop
- Lesson 3: Troubleshooting User Issues by Using Remote Assistance
- Lesson 4: Troubleshooting NAP Issues
- Lesson 5: Troubleshooting DirectAccess Issues
- Exercise: Resolving a Remote Connectivity Problem
- Resolving Issues with Logon and Resource Access
- Lesson 1: Troubleshooting Issues with User Logon
- Lesson 2: Troubleshooting Issues with User Profiles
- Lesson 3: Troubleshooting Issues with File Access
- Lesson 4: Troubleshooting Issues with Printer Access
- Exercise 1: Troubleshooting Offline Files
- Exercise 2: Troubleshooting a Missing Drive Mapping
- Exercise 3: Troubleshooting Missing Files in My Documents
- Resolving Issues Related to Security
- Lesson 1: Recovering Files Encrypted by EFS
- Lesson 2: Recovering Drives Encrypted by BitLocker
- Lesson 3: Troubleshooting Issues with Internet Explorer and Content Access
- Lesson 4: Troubleshooting Issues with File Permissions
- Exercise 1: Recovering a BitLocker Encrypted Drive
- Exercise 2: Resolving a Security Issue in Internet Explorer
- Exercise 3: Troubleshooting a File Access Problem
- Resolving Issues Related to Operating Systems and Applications
- Lesson 1: Troubleshooting Issues with Application Installation
- Lesson 2: Troubleshooting Issues with Application Operations
- Lesson 3: Applying Application and Windows Updates
- Resolving Performance-Related Issues
- Lesson 1: Configuring Performance Options in Windows 7
- Lesson 2: Monitoring Reliability and Performance
- Lesson 3: Overview of Event Viewer
- Exercise: Resolving a Performance Problem
- Appendix A: Implementing a Troubleshooting Methodology
- Lesson 1: Introduction to the Enterprise Desktop Support Technician Job Role
- Lesson 2: Overview of Troubleshooting Steps
- ...
Ziele
This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.
This course also directly supports the EDST exam.
Dieses Seminar bereitet auf die Microsoft Zertifizierungsprüfung 70-680
vor.
This course also directly supports the EDST exam.
Dieses Seminar bereitet auf die Microsoft Zertifizierungsprüfung 70-680
vor.
Voraussetzungen
In addition to their professional experience, students who attend this training should already have the following technical knowledge:
Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
Microsoft Active Directory principles and management
Microsoft Windows Server 2008 fundamentals
Microsoft Windows Client fundamentals
Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
Course 6292A: Installing and Configuring Windows 7 Client
Course 6420B: Fundamentals of Windows Server 2008
...
Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
Microsoft Active Directory principles and management
Microsoft Windows Server 2008 fundamentals
Microsoft Windows Client fundamentals
Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:
Course 6292A: Installing and Configuring Windows 7 Client
Course 6420B: Fundamentals of Windows Server 2008
...