Digital employee onboarding

1. How do I digitise onboarding for new employees?

With an onboarding learning path that bundles content, sessions and records in a fixed order. New employees see at a glance what is due in which week; HR and line managers see where everyone stands.

1. Create onboarding as a learning path combining e-learning, videos, documents and in-person or live sessions.
2. Set the order and deadlines, e.g. week 1 basics, week 2 role-specific training.
3. Finish with a knowledge check and an attendance confirmation.

Learn more: Employee training – overview & how-tos

2. How do I assign onboarding automatically when someone joins?

Through the platform's organisational structure and the connection to your HR system or identity provider. Depending on the system, new employees are created automatically or sign in via single sign-on; the right learning path is assigned to their role, department or location.

1. Map departments, locations and roles in courseticket.
2. Create users via HR interface, CSV/XLS import or single sign-on (e.g. Microsoft Entra ID).
3. Link onboarding learning paths to roles or groups.

Learn more: HCM and CRM integration

3. How do I plan the first weeks with a welcome day and in-person sessions?

By making in-person and live sessions part of the same learning path as the e-learning. Welcome day, safety briefing or team introductions are created as sessions and attendance is recorded by QR code; online sessions run via Zoom or Webex.

1. Create sessions as in-person, online or hybrid and enrol new employees.
2. Send invitations and reminders automatically.
3. Record attendance by QR code check-in.

Learn more: Live webinar integration

4. How do I create onboarding content without an agency?

With the authoring tool inside the platform and the AI Fellow. From existing handbooks, presentations and videos, the AI Fellow generates lessons and knowledge checks that you review in the editor and adapt to your design.

1. Upload existing material and let it generate a module.
2. Review, add to and translate the content if needed.
3. Add the module to the onboarding learning path.

Learn more: Create learning content with AI

5. How do I keep track of new employees' progress?

With reporting per person, department and learning path. You see which steps are done and what is open; automatic reminders go out before deadlines. Sub-administrators and line managers only see their own area.

1. Set deadlines per step and set up reminder emails.
2. Check progress in reporting per person or department.
3. Export lists as CSV/XLS or pass them on via the REST API.

Learn more: LXP & learning analytics

6. How do I collect feedback on onboarding?

With surveys and self-assessments at fixed points in the learning path. After the first week or at the end of the probation period, new employees answer a survey; skills assessments and 360° feedback show where more support is needed.

1. Add a survey as a step in the learning path.
2. Set up self- and peer assessment for the competencies of the role.
3. Analyse the results and adjust the learning path.

Learn more: 360° feedback

7. How do I answer new employees' questions without overloading the team?

With the AI tutor and a community inside the platform. The AI tutor answers questions around the clock from your own content; in the forum and chat, new employees connect with colleagues and contact persons.

1. Release onboarding content and policies for the AI tutor.
2. Set up a community area or chat for the intake.
3. Name contact persons who pick up open questions.

Learn more: AI tutor

All employee training topics: mandatory training, skills development and product training are covered under Employee training – overview & how-tos.